Transforming RaskRask Enterprise Software

Transforming RaskRask Enterprise Software

Transforming
RaskRask Enterprise Software

The project's focus was to optimize work efficiency and simplify task management for RaskRask employees by redesigning the company’s core business management and customer assistance tool.

The project's focus was to optimize work efficiency and simplify task management for RaskRask employees by redesigning the company’s core business management and customer assistance tool.

The project's focus was to optimize work efficiency and simplify task management for RaskRask employees by redesigning the company’s core business management and customer assistance tool.

Reimagining RaskRask’s internal database system from a functionality-driven tool into a user-friendly platform with enhanced usability and workflow efficiency.

The previous enterprise system lacked the intuitive design and consistency needed for efficient workflow, especially for new recruits. Collaborating with RaskRask, we aimed to enhance usability by improving the system’s logic, organizational structure, and visual hierarchy.

Through careful exploration of layouts and designs, we developed an interface that streamlines tasks, boosts productivity, and creates a more cohesive user experience across all platforms.

The previous enterprise system lacked the intuitive design and consistency needed for efficient workflow, especially for new recruits. Therefore, in close collaboration with RaskRask, we followed the Design Thinking framework over a three-month period, focusing on user needs, prototyping, and continuous testing.


We aimed to enhance usability by improving the system’s logic, organizational structure, and visual hierarchy. Through careful exploration of layouts and designs, we developed an interface that streamlines tasks, boosts productivity, and creates a more cohesive user experience across all platforms.

The previous enterprise system lacked the intuitive design and consistency needed for efficient workflow, especially for new recruits. Collaborating with RaskRask, we aimed to enhance usability by improving the system’s logic, organizational structure, and visual hierarchy.

Through careful exploration of layouts and designs, we developed an interface that streamlines tasks, boosts productivity, and creates a more cohesive user experience across all platforms.

The previous enterprise system lacked the intuitive design and consistency needed for efficient workflow, especially for new recruits. Collaborating with RaskRask, we aimed to enhance usability by improving the system’s logic, organizational structure, and visual hierarchy.

Through careful exploration of layouts and designs, we developed an interface that streamlines tasks, boosts productivity, and creates a more cohesive user experience across all platforms.

Role

UX/UI Designer, UX Researcher

Tools

Figma, Miro

Client

RaskRask

Year

2022

STAGE 1 / RESEARCH & ANALYSIS

The Research & Analysis stage helped us deeply understand RaskRask’s employees and their challenges with the current database system.

By conducting seven interviews, we identified key frustrations and user needs across departments like customer success, accounting, and HR. We then created personas and mapped user scenarios to explore typical tasks, uncovering issues such as poor content organization, redundant information, and lack of proper warnings.

KEY METHODS:

User Interviews

Persona Development

User Scenarios

PERSONAS OF THE 2 TARGET GROUPS - CUSTOMER SUCCESS MANAGER / ACCOUNTANT

RESEARCH & ANALYSIS / RASKRASK

USER SCENARIO - CUSTOMER SUCCESS MANAGER

RESEARCH & ANALYSIS / RASKRASK

USER SCENARIO - ACCOUNTANT

RESEARCH & ANALYSIS / RASKRASK

STAGE 2 / IDEATION & BRAINSTORMING

In the Ideation & Brainstorming stage, we focused on creating a user-centered solution using Peter Morville’s User Experience Honeycomb.

Prioritizing usability, findability, and accessibility, we aimed to design a simple, intuitive system that minimized user effort. We structured our ideas into a Sitemap to visualize the database’s navigation and logical connections, ensuring a clear and consistent layout that catered to all users' needs.

KEY METHODS:

UX Honeycomb

Sitemap

UX Writing

UX HONEYCOMB / SOLUTION PROPOSITIONS

IDEATION & BRAINSTORMING / RASKRASK

SITEMAP

IDEATION & BRAINSTORMING / RASKRASK

STAGE 3 / PROTOTYPING & TESTING

In the Prototyping and Testing phases, we translated our concepts into actionable designs ready for implementation.

A Design System was created to ensure consistency, alongside wireframes and mockups that defined the layout and functionality.

We employed rapid prototyping to test and validate our ideas, allowing us to identify issues early and refine our designs through iterations. User feedback was gathered via A/B testing and Think Aloud sessions, ensuring the solution addressed user needs effectively.

KEY METHODS:

Design System

Wireframes

Mockups

Rapid Prototyping

A/B Testing

Think Aloud Usability Test

DESIGN GUIDE

PROTOTYPING / RASKRASK

UX HONEYCOMB / SOLUTION PROPOSITIONS

IDEATION & BRAINSTORMING / RASKRASK

See full prototype

See full prototype

See full prototype

Let's collaborate!

AVAILABLE FOR FREELANCE

LOCAL TIME:

07:39:49

Designed with love and a jug of coffee <3

@2024 Vlada Afanasjeva

  • Good design is a powerful tool for a positive change

Let's collaborate!

AVAILABLE FOR FREELANCE

LOCAL TIME:

07:39:49

Designed with love and a jug of coffee <3

@2024 Vlada Afanasjeva

  • Good design is a powerful tool for a positive change

Let's collaborate!

AVAILABLE FOR FREELANCE

LOCAL TIME:

07:39:49

Designed with love and a jug of coffee <3

@2024 Vlada Afanasjeva

  • Good design is a powerful tool for a positive change