STAGE 1 / RESEARCH & ANALYSIS
The Research & Analysis stage helped us deeply understand RaskRask’s employees and their challenges with the current database system.
By conducting seven interviews, we identified key frustrations and user needs across departments like customer success, accounting, and HR. We then created personas and mapped user scenarios to explore typical tasks, uncovering issues such as poor content organization, redundant information, and lack of proper warnings.
KEY METHODS:
User Interviews
Persona Development
User Scenarios
PERSONAS OF THE 2 TARGET GROUPS - CUSTOMER SUCCESS MANAGER / ACCOUNTANT
USER SCENARIO - CUSTOMER SUCCESS MANAGER
USER SCENARIO - ACCOUNTANT
STAGE 2 / IDEATION & BRAINSTORMING
In the Ideation & Brainstorming stage, we focused on creating a user-centered solution using Peter Morville’s User Experience Honeycomb.
Prioritizing usability, findability, and accessibility, we aimed to design a simple, intuitive system that minimized user effort. We structured our ideas into a Sitemap to visualize the database’s navigation and logical connections, ensuring a clear and consistent layout that catered to all users' needs.
KEY METHODS:
UX Honeycomb
Sitemap
UX Writing
UX HONEYCOMB / SOLUTION PROPOSITIONS
SITEMAP
STAGE 3 / PROTOTYPING & TESTING
In the Prototyping and Testing phases, we translated our concepts into actionable designs ready for implementation.
A Design System was created to ensure consistency, alongside wireframes and mockups that defined the layout and functionality.
We employed rapid prototyping to test and validate our ideas, allowing us to identify issues early and refine our designs through iterations. User feedback was gathered via A/B testing and Think Aloud sessions, ensuring the solution addressed user needs effectively.
KEY METHODS:
Design System
Wireframes
Mockups
Rapid Prototyping
A/B Testing
Think Aloud Usability Test
DESIGN GUIDE
UX HONEYCOMB / SOLUTION PROPOSITIONS