STAGE 1 / DESIGN SPRINT
We developed this project through a 5-day design sprint aimed at building and testing a prototype within a week.
Each day focused on different key areas, starting with understanding customer needs and existing challenges, then brainstorming potential solutions, selecting the most effective approach, creating a prototype, and finally gathering valuable feedback from our target audience.
KEY METHODS:
User research
Problem mapping
Sketching
Storyboard
Prototyping
Usability Testing
SPRINT WEEK
STAGE 2 / CHANGE MANAGEMENT
We recognized that implementing Assisto requires transitioning from traditional methods to digital technologies, so we evaluated this shift using a change design approach.
As the app was still in development, we used the Prosci ADKAR methodology to identify features that would encourage user adoption, simplify the learning process, and foster lasting relationships with stakeholders.
This model highlighted the importance of progressive onboarding to facilitate a smooth transition from physical rehabilitation to a digital platform, ultimately reducing workload, improving communication, building habits, and providing patients with access to historical data about their injuries.
KEY METHODS:
ADKAR Model
Progressive Onboarding
Prototyping
ADKAR MODEL
PROGRESSIVE ONBOARDING
